CUSTOMER FEEDBACK

Your opinion matters

The aim of the feedback system in our online shop is to improve our services to you and to provide our customers with more guidance for purchase decisions.

The following explains how you can easily share your opinion about our products with us and other customers.

How it works:

1. Select the product you would like to review in the online shop.

2. Click on “Review product” and log in to your account.

3. Then write your review in the feedback form.

Thank you, “Your review will appear soon in our online shop.”

Authentic testimonials

All customer reviews in our online shop are genuine opinions of our customers. All reviews that comply with our terms of use will be published. This also applies to negative reviews.

Verified reviews

Reviews can only be submitted after a product has been purchased or after logging in to the customer account. This allows us to check the authenticity of every review and prevent spam or fraudulent reviews.

Protection of your data

The personal data gathered during the review process will only be used for this purpose. You may withdraw your consent to Villeroy & Boch using your data at any time. All reviews will be published anonymously.

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