Yes, the Villeroy & Boch online shop is a secure shopping site.
Our Villeroy & Boch online shop has the largest current selection available. The pattern you are looking for may have been discontinued and no longer in production. We recommend checking online auctions to see if you can find discontinued patterns. Our service team is also here to help you identify other complementing products from our current assortment to match your existing collection.
If an item is temporarily out of stock you will not be able to add this product to your shopping cart. As a registered customer, you have the option of saving currently sold-out items in your wish list and being notified by email when they are available again. To do this, all you need to do is sign into your customer account, save the desired item in your wish list and enable the notification via the drop-down menu (click on the three dots in the item tile). You will then automatically receive an informational email to the email address indicated in your customer account as soon as the item is back in stock.
Simply register online or in a participating House of Villeroy & Boch / Villeroy & Boch outlet and enjoy the benefits straight away. You can find the conditions for participation here.
You can start earning My Club points just by registering: Get up to 900 My Club points when you first register: 400 My Club points for your registration with confirmation of your email address, 300 My Club points for specifying your postal address and another 200 My Club points if you specify your date of birth.
For each purchase in our online shop, in participating Houses of Villeroy & Boch and in Villeroy & Boch outlets, you will receive My Club points. When placing orders in the online shop, make sure to log into your My Club account before placing the order.
For euro countries, the following applies: You will receive 1 point for each euro you spend. A point is worth 1 cent. For example, for a purchase of €100, you will receive a total of 100 My Club points which have a combined value of €1, or 1 CHF in Switzerland and Liechtenstein, £1 in the United Kingdom, $1 in the USA, Canada, Australia, 5 Zloty in Poland, 10 SEK in Sweden, 10 NOK in Norway or 8 DKK in Denmark.
You will receive My Club points for each full euro in the euro currency area or CHF in Switzerland and Liechtenstein, GBP in the United Kingdom, dollars in the USA, Canada, Australia, Zloty in Poland, SEK in Sweden, NOK in Norway or DKK in Denmark.
It is not possible to credit My Club points retrospectively. Therefore please remember to log into your My Club account when placing orders in the online shop and tell staff in the Houses of Villeroy & Boch and Villeroy & Boch outlets of your My Club membership before your purchases are processed.
You can redeem My Club points at any time within the corresponding currency area in the Villeroy & Boch online shop, in participating Houses of Villeroy & Boch and in the Villeroy & Boch outlets.
Each of these points depends on the respective currency area and corresponds to a value of 1 cent in the euro currency area or 1 centime in Switzerland and Liechtenstein, 1 pence in the United Kingdom, 1 cent in the USA, Canada, Australia, 5 groszy in Poland, 10 öre in Sweden and Norway, and 8 Øre in Denmark.
The points will be displayed as soon as possible. When you make a purchase in our online shop and in our Villeroy & Boch Stores, the points will be credited to your points account within 24 hours upon invoicing.
My Club points are valid for 3 years. You will be notified of the expiry of your points by newsletter 3 months in advance.
The points are locked for the first 30 days after your purchase and are automatically released after the end of the withdrawal period.
You can view your points at any time in your account.
To unsubscribe, please contact our Customer Happiness Team directly. You must unsubscribe in writing. When you unsubscribe, please state whether you would like to redeem your My Club points first.
Please click on “Forgot your password”. We will send you a new password via email.
You always log in with your email address.
You can change your address details online in your account and at the till in one of our participating stores. Only your email address cannot be changed. If your email address has changed, please contact our Service team directly here.
No customer account is registered for the email address stated. Please note that registering for the newsletter is not the same as registering in our online shop. You are still able to receive the newsletter even without creating your own account.
Please register quickly and easily here for an account in the online shop.
As a registered customer and My Club member, you will enjoy many benefits. You can track and view your orders, save your favourite and desired items, benefit from exclusive My Club sales and are informed of all the latest news.
As soon as your order leaves the warehouse you will receive a shipping confirmation that includes your DPD tracking number. Additionally you can log into your account and choose “My Orders” on the left hand side to see your order details.
Unfortunately after an order is placed we are unable to cancel or make changes to it. However you can just refuse your order when it will be delivered so it will be returned to us and you will receive a refund.
Unfortunately after an order is placed we are unable to make changes to it. If you would like to add additional items, please place a separate order. If you would like to remove some items, please wait for them to arrive and then simply return unwanted items.
Unfortunately we are unable to make any changes after an order is placed in our system. Please check and verify all shipping details very carefully before placing your order.
To view your order history, log in to your account, and then click “My Orders” on the left hand side. All of your recent orders will be available to view.
The Check & Reserve function allows you to check whether any item is currently available in your local Villeroy & Boch store. Simply enter your postcode to immediately call up an overview of stocks. You can then reserve the item by phone or order it directly for convenient home delivery.
All orders placed online are shipped via Postnord.
The order ships from our warehouse in Merzig/Germany and will arrive in approximately 5-7 business days after the order is placed depending on your location. You will be notified of the status of your order by email.
Free shipping from kr 250 for My Club Gold Members, from kr 500 for My Club Members and from kr 1250 for non-members as well as free returns.
You have the right to cancel this contract within 14 days without giving any reason. Since you are buying directly from the manufacturer, we offer you an extended right of return of 30 days. To return items free of charge, please apply the free returns label enclosed within your delivery parcel. Once your return is received and processed, a credit to the original method of payment will be applied.
Further information on General Terms and Conditions for the purchase of goods in the Villeroy & Boch online shop
If your order arrived damaged, or an ordered item has a defect, please use our contact form: https://www.villeroy-boch.se/dining-lifestyle/unsere-services/kontakt/reklamation-tischkultur.htm or send an email to our service team. [email protected]
Please give us your order number and send us a photo of the item affected.
Our team will get in touch with you promptly. It is not necessary to return the item in most cases. If, in rare cases, it should be necessary to send the item back, ship the package to the address specified on the return label. You can use the enclosed adhesive return label for this purpose.
Most porcelain and bone porcelain Villeroy & Boch products are dishwasher and microwave safe. We recommend using non-scented dish soap.
Metallic Embellishing: Dinnerware with gold or platinum embellishments (examples include but are not limited to Anmut My Colour, Amazonia, etc.) is not microwave safe. Hand washing is recommended; the occasional gentle cycle is fine.
Your crystal stemware/glassware is dishwasher safe. We recommend using non-scented dish soap. Please place glasses on the top rack (secure stemware in holders if available). We recommend using a crystal, gentle or other low-heat setting.
Your flatware is dishwasher safe. We recommend using non-scented dish soap and placing your flatware in the bin with the handles down.
When you place your order, you can select the product(s) in the shopping basket that you would like us to gift wrap. You can also add a greeting card, which we will enclose either with your personal message printed or blank.
We charge 40,00 kr per gift package. The greeting card is free.
You can decide whether you want us to print your message onto the card or whether you would prefer to write it yourself.
Yes, we can deliver your gift to any address of your choice. Our delivery note does not include prices and you will receive the invoice by email, as usual.
New: We can gift wrap your order. We can also gift wrap many of our products and add a greeting card with your personal message. We will send your order, if so desired, directly to the person you want to surprise.
Still have questions?
We are happy to help you! Contact us at [email protected]or call for free from monday - friday 10am - 6pm: 00800 6864 8110
As a registered customer, you have the option of saving currently sold-out items in your wish list and being notified by email when they are available again. To do this, all you need to do is sign into your customer account, save the desired item in your wish list and enable the notification via the drop-down menu (click on the three dots in the item tile). You will then automatically receive an informational email to the email address indicated in your customer account as soon as the item is back in stock.
No, there is no availability service for the like.by Villeroy & Boch range.
Have you already registered for a customer account? You will still be able to receive the newsletter even without creating an account. However, if you wish to take advantage of the benefits of a personal account, you can register quickly and easily here.
Villeroy & Boch offers the 3 most commonly used payment methods for online purchases: Credit card and purchase on account (via Klarna).
Vouchers can only be entered in the basket during the order process. Retrospective redemption is, unfortunately, not possible.
In the basket, type your voucher code into the field “I have a voucher code” and then click on “redeem”. The amount of the voucher will then be deducted directly from the order value. If you receive an error message, please check your entry again and refer to the voucher conditions.
Whether you use VISA, Mastercard or American Express – your credit card will not be charged until your order has been delivered. An authorisation of 1 cent is taken when the order is placed and immediately credited back to the card. The full purchase price is charged only when your order is delivered and no payment is taken in advance. We do not store your credit card details. These are transmitted to our payment service provider in an SSL encrypted format. They are forwarded to the payment provider after confirmation of purchase.
You will receive an invoice by email which you can pay within 14 days of receipt of the goods. This allows you to actually see the goods before accepting them even when ordering online. If you decide to return the items, there is no need to pay the invoice.
You will receive the invoice by email after the goods ship. No paper invoice is enclosed in the package.
Prepayment means the customer has to pay for the ordered goods before receiving them. As wae cannot schedule shipment until after receipt of payment, this would mean longer waiting times for the customer.
You can combine your tableware service with any series of your choice in the same material. This will ensure there are no differences in colour. We offer the materials premium porcelain (= fine china), premium bone porcelain (= bone china) and hard porcelain.➥ Learn more about materials
Not sure? Our expert team will be happy to advise you. Simply contact us via Contact form
Our table cutlery is made from 18/10 stainless steel. Rust found on cutlery is usually surface rust. These rust particles detach from non-stainless items during cleaning in the dishwasher, e.g. steel pots, and adhere to the surface of cutlery, in particular knife blades. However, this has nothing to do with the quality of the cutlery. The rust deposits are caused by an external factor.
If this surface rust has not yet adhered too strongly, you can remove it using a standard stainless steel cleaner, e.g. Etolit or a ceramic glass hob cleaner.
Grey/black discolouration is usually caused by superficial deposits resulting from contact between the porcelain and metal objects. For example, cutlery or other metal items cleaned in the dishwasher with the tableware, a damaged dishwasher basket or Cromargan steel sinks. If the coating has not yet adhered too strongly, you can remove it using a standard stainless steel cleaner, e.g. Etolit or a ceramic glass hob cleaner.
Our ceramic museum will be happy to help you. Please send a photo of the item and the base stamp to [email protected]
Our service team will be happy to check the availability of your decor or suggest suitable alternatives. Please simply send a photo of your series and the base stamp using our contact form
NOBLESSE is a special decor that is only available from retail outlets. With the exception of the cups, the ROYAL collection has an identical shape and therefore NOBLESSE and ROYAL can be ideally combined.
Unfortunately, discontinued series are no longer available. We have no remaining stocks of these collections and no further production/new editions are planned.
Pottery is a fascinating art form that combines craft tradition with modern design. Each piece is a one-off thanks to fascinating effect glazes that create different patterns and colour gradients. From light porcelain to rustic earthenware, each material has its own special look and impresses with its unique charm ➥ Find out more about Pottery