Yes, the Villeroy & Boch online shop is a secure shopping site.
Our Villeroy & Boch online shop has the largest current selection available. The pattern you are looking for may have been discontinued and no longer in production. We recommend checking online auctions to see if you can find discontinued patterns. Our service team is also here to help you identify other complementing products from our current assortment to match your existing collection.
If an item is temporarily out of stock you will not be able to add this product to your shopping cart. As a registered customer, you have the option of saving currently sold-out items in your wish list and being notified by email when they are available again. To do this, all you need to do is sign into your customer account, save the desired item in your wish list and enable the notification via the drop-down menu (click on the three dots in the item tile). You will then automatically receive an informational email to the email address indicated in your customer account as soon as the item is back in stock.
As soon as your order leaves the warehouse you will receive a shipping confirmation that includes your DPD tracking number. Additionally you can log into your account and choose “My Orders” on the left hand side to see your order details.
Unfortunately after an order is placed we are unable to cancel or make changes to it. However you can just refuse your order when it will be delivered so it will be returned to us and you will receive a refund.
Unfortunately after an order is placed we are unable to make changes to it. If you would like to add additional items, please place a separate order. If you would like to remove some items, please wait for them to arrive and then simply return unwanted items.
Unfortunately we are unable to make any changes after an order is placed in our system. Please check and verify all shipping details very carefully before placing your order.
To view your order history, log in to your account, and then click “My Orders” on the left hand side. All of your recent orders will be available to view.
The Check & Reserve function allows you to check whether any item is currently available in your local Villeroy & Boch store. Simply enter your postcode to immediately call up an overview of stocks. You can then reserve the item by phone or order it directly for convenient home delivery.
All orders placed online are shipped via Postnord.
The order ships from our warehouse in Merzig/Germany and will arrive in approximately 5-7 business days after the order is placed depending on your location. You will be notified of the status of your order by email.
The shipping costs are 99 kr. From an order value of 1250 kr, shipping is free.
You have the right to cancel this contract within 14 days without giving any reason. Since you are buying directly from the manufacturer, we offer you an extended right of return of 30 days. To return items free of charge, please apply the free returns label enclosed within your delivery parcel. Once your return is received and processed, a credit to the original method of payment will be applied.
Further information on General Terms and Conditions for the purchase of goods in the Villeroy & Boch online shop
If your order arrived damaged, or an ordered item has a defect, please use our contact form: https://www.villeroy-boch.se/dining-lifestyle/unsere-services/kontakt/reklamation-tischkultur.htm or send an email to our service team. [email protected]
Please give us your order number and send us a photo of the item affected.
Our team will get in touch with you promptly. It is not necessary to return the item in most cases. If, in rare cases, it should be necessary to send the item back, ship the package to the address specified on the return label. You can use the enclosed adhesive return label for this purpose.
Most porcelain and bone porcelain Villeroy & Boch products are dishwasher and microwave safe. We recommend using non-scented dish soap.
Metallic Embellishing: Dinnerware with gold or platinum embellishments (examples include but are not limited to Anmut My Colour, Amazonia, etc.) is not microwave safe. Hand washing is recommended; the occasional gentle cycle is fine.
Your crystal stemware/glassware is dishwasher safe. We recommend using non-scented dish soap. Please place glasses on the top rack (secure stemware in holders if available). We recommend using a crystal, gentle or other low-heat setting.
Your flatware is dishwasher safe. We recommend using non-scented dish soap and placing your flatware in the bin with the handles down.
When you place your order, you can select the product(s) in the shopping basket that you would like us to gift wrap. You can also add a greeting card, which we will enclose either with your personal message printed or blank.
We charge 40,00 kr per gift package. The greeting card is free.
You can decide whether you want us to print your message onto the card or whether you would prefer to write it yourself.
Yes, we can deliver your gift to any address of your choice. Our delivery note does not include prices and you will receive the invoice by email, as usual.
New: We can gift wrap your order. We can also gift wrap many of our products and add a greeting card with your personal message. We will send your order, if so desired, directly to the person you want to surprise.
Still have questions?
We are happy to help you! Contact us at [email protected]or call for free from monday - friday 10am - 6pm: 00800 6864 8110
As a registered customer, you have the option of saving currently sold-out items in your wish list and being notified by email when they are available again. To do this, all you need to do is sign into your customer account, save the desired item in your wish list and enable the notification via the drop-down menu (click on the three dots in the item tile). You will then automatically receive an informational email to the email address indicated in your customer account as soon as the item is back in stock.
No, there is no availability service for the like.by Villeroy & Boch range.
Have you already registered for a customer account? You will still be able to receive the newsletter even without creating an account. However, if you wish to take advantage of the benefits of a personal account, you can register quickly and easily here.
Villeroy & Boch offers the 3 most commonly used payment methods for online purchases: PayPal, credit card and purchase on account (via Klarna).
Vouchers can only be entered in the basket during the order process. Retrospective redemption is, unfortunately, not possible.
PayPal offers a choice of payment methods: bank transfer, payment by credit card, debit or PayPal Credit. At the end of the order process, you will be forwarded directly to PayPal to make the payment. If you already have a PayPal account, you simply need to enter your login details. Otherwise, you will be given the option of creating a new PayPal account when you place your order. You can find more information about PayPal under the PayPal FAQs.
In the basket, type your voucher code into the field “I have a voucher code” and then click on “redeem”. The amount of the voucher will then be deducted directly from the order value. If you receive an error message, please check your entry again and refer to the voucher conditions.
Whether you use VISA, Mastercard or American Express – your credit card will not be charged until your order has been delivered. An authorisation of 1 cent is taken when the order is placed and immediately credited back to the card. The full purchase price is charged only when your order is delivered and no payment is taken in advance. We do not store your credit card details. These are transmitted to our payment service provider in an SSL encrypted format. They are forwarded to the payment provider after confirmation of purchase.
You will receive an invoice by email which you can pay within 14 days of receipt of the goods. This allows you to actually see the goods before accepting them even when ordering online. If you decide to return the items, there is no need to pay the invoice.
You will receive the invoice by email after the goods ship. No paper invoice is enclosed in the package.
Prepayment means the customer has to pay for the ordered goods before receiving them. As wae cannot schedule shipment until after receipt of payment, this would mean longer waiting times for the customer.