Yes, Villeroy & Boch eShop is a secure shopping site. All private data is encrypted and credit card processing is provided by Wirecard - one of the most trusted and secure internet payment providers in the world.

Our Official Online Shop has the largest current selection available. The pattern you are looking for may have been discontinued and no longer in production. We recommend checking online auctions to see if you can find discontinued patterns. Our eService team is also here to help you identify other complementing products from our current assortment to match your existing collection.

If an item is temporarily out of stock you will not be able to add this product to your shopping cart. Please check back occasionally, as you will be able to purchase this item once more inventory arrives.

Once your order ships you will receive a shipping confirmation that includes your tracking number. Additionally you can log into your account and choose “My Orders” on the left hand side to see order details.

Unfortunately after an order is placed we are unable to cancel or make changes to it. However you can just refuse your order when it will be delivered so it will be returned to us and you will receive a refund.

Unfortunately after an order is placed we are unable to make changes to it. If you would like to add additional items, please place a separate order. If you would like to remove some items, please wait for them to arrive and then simply return unwanted items.

Unfortunately we are unable to make any changes after an order is placed in our system. Please check and verify all shipping details very carefully before placing your order.

To view your order history, log in to your account, and then click “My Orders” on the left hand side. All of your recent orders will be available to view.

All orders placed online are shipped via Postnord.

The order ships from our warehouse in Merzig/Germany and will arrive in approximately 5-8 business days after the order is placed depending on your location.

We accept returns on orders within 30 days of purchase. To return items free of charge, please apply the free returns label enclosed within your delivery parcel. Once your return is received and processed, a credit to the original method of payment will be applied.

If your item is damaged during shipping, please e-mail a photo of the broken item to service.nordic@villeroy-boch.com . Please include your order number. Our customer service will process your request and ship you replacements for any broken items. Please do not ship broken merchandise back to us. When your replacements arrive, please safely dispose of any damaged items.

Most porcelain and bone porcelain Villeroy & Boch products are dishwasher and microwave safe. We recommend using non-scented dish soap.
Metallic Embellishing: Dinnerware with gold or platinum embellishments (examples include but are not limited to Anmut My Colour, Amazonia, etc.) is not microwave safe. Hand washing is recommended; the occasional gentle cycle is fine.

Your crystal stemware/glassware is dishwasher safe. We recommend using non-scented dish soap. Please place glasses on the top rack (secure stemware in holders if available). We recommend using a crystal, gentle or other low-heat setting.

Your flatware is dishwasher safe. We recommend using non-scented dish soap and placing your flatware in the bin with the handles down.

When you place your order, you can select the product(s) in the shopping basket that you would like us to gift wrap. You can also add a greeting card, which we will enclose either with your personal message printed or blank.

We charge 40,00 kr per gift package. The greeting card is free.

You can decide whether you want us to print your message onto the card or whether you would prefer to write it yourself.

Yes, we can deliver your gift to any address of your choice. Our delivery note does not include prices and you will receive the invoice by email, as usual.